After reading the posts from Universal Employment Agency Pte Ltd (universalsg),
I will definitely won't consider to get maids from them.
So defensive other than high agency fees. Worth to pay your such service or not ? From the way I see your response, really worth S$0 agency fee no matter how the demands has changed.
I have walked past one of their branch and many won't want to walk in too just looking at their faces....so it's very empty without much customers. All of them just sit there and knock off when time is up, maybe that is the tension they are facing everyday without much customers.
If the person who post here is not the BOSS, then she/he is really helping very much to tarnish the Universal Employment Agency name further.
And if this is the BOSS, then really congrats to you as it will spreads fast and far to many mummies here too.
I have tried Maid Management Service and they do provide very good service even though their maids give problems during my 1st year of hiring.
They even do one to one exchange for 2nd to 3rd maid (as their contract only allow one replacement)if the problem does not lies on the employer.
I am very satisfied so far with their service.
They have a branch at Bukit Timah too.