CSI: My personal take is: we should not pay $ to engage someone we cannot stand. It does not matter how much we pay you, we just need not subject ourselves to your nonsense. That's our stand with our maids. As such, I tell each of the maids that come to us. You come at your free will. We have our expectations. You've got to meet them. If you are sincere and serious about working with us, you work to meet our min expectations. If however, you are not interested, don't waste my time and yours. Or if you feel that you've tried very hard, yet cannot meet our expectations, ask yourself if you are serious about working. If you are, and put your heart to it, there's nothing you cannot meet. And if you tried so hard, still feel that we are 'finding fault', then ask to transfer. I don't need someone who is unhappy being here and I don't want to employ someone I'm unhappy about.
From my experiences, I've learnt that sometimes it's not about being mean... but what my agent says is true lor... they do not come from same culture/ environment/ experience as such, what is min EQ and expected behaviour, they may not be aware, so at times, we need to be very specific, even if it feels like we are putting them down. Of course our intention is not to put them down, but often we need to tell them specifically what is expected and what is not, cannot assume, they understand our min code of conduct.
I've dealt with maids who err & err repeatedly... stole $, food, made illegal phone calls, etc... at first we thought to be kind, give chance... talk to her... but at the end of the day, a leopard will not change its spots. Finally, we decided enough was enough... agent claimed she did well at her 2nd employer... however, a recent check shows that she was with her 2nd employer for less than 2 months & 3rd for less than a month and work permit cancelled... some simple calculation suggest that she should not have finished her loan yet... but of course reason for terminated work permit is unknown... maybe she's taken to court for some theft case... if so, then it's probably our fault for not sending her back straight away but giving her the many chances to cause harm to other families... ;-p
Try to look around for a good replacement.
As for relatives of good maids... I think it may not always be so... I've had a very good part time maid previously. She's efficient & hardworking... then her daughter wanted to come to Singapore. Daughter came on visitor pass & was trying to find an employer... OMG, she's slow & lazy, nothing like the mother! Young but incapable! I told mum I cannot accept her daughter even for part time work, not to mention employing her as my stay-in maid! I've also had experience when maids recommend their neighbours, praise them sky high, but when the neighbour arrives, nothing like the resume... hahaha...
After going through 5 maids, we prefer to get transfer maids who are available in Singapore for us to meet & interview. We try to find out the reason for their transfer & speak to their previous employer if possible... then we also observe how the maid carry herself and how she interacts with the kids... so far, our transfer maids have turned out to be better than the fresh maids we got...
I'm thinking to change my current one... she's Indo, can cook & clean very well, obedient.... but my Malay is not good... though her English is not bad, I feel that still not as good as my previous Filo maids... then annoying that she does not understand sometimes... end up me losing my temper and shouting at her. We had never raised our voices at our previous 4 Filo maids... no matter how angry... but this one tips the limit...
Our analysis is that this one 286 compared to previous 486/ Pentiums... this one, not properly programmed to our way of doing things... the previous ones somehow picks up faster... then lang barrier... adds up to frustrating experience...
Then reluctant to let go cos she really cook & clean well... people say win some, lose some... but I cannot stand the fact that I've become an employer to shouts at her maid... when I used to find people doing that very silly lor... I mean, why pay for someone that I need to shout at...
sigh...
Then again, I believe, if we keep searching, we will find a good maid one day.... keep trying... good luck...