I just received this email from ON/GAP:
"Dear Baby Girl,
Thank you for shopping oldnavy.com.
We're sorry, but we are unable to ship your order #12XWXDB within the shipping period promised. Your satisfaction is important to us and we are making every effort to ship your package as soon as possible. Please know that order status can change quickly, and it is possible that your order may even ship between the time we send this message and the time that you read it.
When your package is available, we will expedite your shipping at no additional expense to you. You will receive a shipment notification email with tracking information. (Please note: the maximum delay you will experience is thirty days.)
If you do not wish to wait, you may call to cancel your order. If we do not hear from you before we ship the package, we will assume that you have agreed to this shipment delay.
If you wish to cancel your order but find that it has already entered the shipping process, there is a chance that Customer Service may be able to cancel it. To contact Customer Service, please call us at 1-800-OLD-NAVY (1-800-653-6289) option 1, option 2. Otherwise, if your package arrives too late, you may either refuse delivery or return it to us for a refund. For returns, please follow the instructions on the back of your invoice.
If we may be of further assistance, please contact us at
[email protected] or 1-800-OLD-NAVY (1-800-653-6289). Our Customer Service Consultants are here to help 24 hours a day, 7 days a week.
Sincerely,
oldnavy.com Customer Service"