SQ, Moon & Shannie
not sure if this helps
Thank you for your e-mail and recent oldnavy.com order #12GYRHW. Pleaseaccept our sincere apology for processing the order incorrectly. We'll be happy to make an exchange or issue a refund for the original price paid when the item is returned to us by the "Return by" date on your invoice. The "Return by" date is 90 days after your order date. Refunds are issued in the original form of payment when the return is presented withan invoice. Please note that returns will not be accepted after 90 days.
1. Returns or Exchanges by Mail to oldnavy.com To return or exchange your purchase or gift by mail, please log into your account at oldnavy.com to print a pre-paid mailing label. Whether you're making a return or exchange, the shipping is on us! Just follow the return/exchange mailing instructions.
3. Easy Exchanges Are you happy with your oldnavy.com purchase but find it's not the rightcolor or size? Call 1-800-OLD-NAVY (1-800-653-6289), option 1, to make an Easy Exchange. If we have what you want in stock, we'll send the replacement right away. There will be no additional charge for standard shipping & handling (just be sure to use the pre-paid mailing label for the items you return). You should receive the new item typically within 4-7 business days, pending credit card authorization and verification. We'll charge your credit card for the new merchandise but credit your account as soon as we receive your return.