hi all, im a mummy from Dec'10.. jus want to comment about this company and hope no one sign up with them.
i signed up with Prestious Solutions on Aug'11 and have been there for about 5times. Mine is do the peeling type too. Super super REGRET!!!
On the 3rd time, my face gotten worse. So the 4th time when I go back, they said my face very dry. So recommend me to top up $60 for this oxygen spray to have more water on my face. As I thought my face was really bad, so I took up the option. During my 4th visit, when I was in the room, I still heard someone shout saying she didn't see the effect. Their treatment no use.
On my recent visit on 31/05/12 @ 2pm. I not sure what's the manager name who was servicing me got very bad service. She wore black suit. When I was doing my facial, the beautician starts to sell their product (mask). Saying that my face is very dry and need to water-based mask. Which I mentioned earlier, during my last visit, the beautician also said that my face is dry and suggested the Oxygen spray and I tried it. But this time I told the beautician that I am not interested. So without convincing me, she gotten her manager to analyze my face. I did my facial halfway and was told to wear the bathrobe and go to another room.
In that room, the manager analyzed my face and said it's dry that's why they recommended the mask and she also recommended me to take up extra package for this treatment for paying extra $660 for the rest of my 6sessions. I told her the reason why I don't want to take up the package and saying my face was dry is because of the pigmentation being done at the end of each treatment. The pigmentation process is to lighten my face mark and will cause peeling and hence my face will be dry. My question to her is in the first place when I first signed up for my current package, I was given a face analyze as well, right? So why in the first place, the water treatment wasn't recommend to me? Since the pigmentation effect is peeling and will eventually cause my face to dry. I don't want to take this 1 time or 6 times treatment because I felt cheated. I signed up the package and now being promote other stuffs and to pay extra. The manager said face condition may change so now then they recommend this package and she even use cancer patient as an example. But in my view, I thinks I still thinks that shouldn't it be recommend to me in the first place and if pigmentation is going to make my face peel till it will be dry, I would take up the pigmentation and my package can be reduce and I believe this add on package will not surface. And an example of cancer patient is way to serious comparing to doing facial. I told the manager that I won't neither take up the package by paying extra money nor using my current package to convert. I think I made myself very clear by repeating it at least 5times or more for not interested in what she recommended.
As I was actually rushing for time for another appointment at 5pm and told her about it, she did not stop selling and said she will tell the beautician to do the remaining facial treatment the faster way. I am surprised by her answer! Over here, she is saying is because of my skin condition, she wanted to recommend this package to help but on the other hand, being my existing package, she said will tell the beautician to do the faster way because I am in the hurry. Despite of stop the selling session which I have told her that I am not interested and continue with my treatment, she rather spend more time convincing me to buy. She asked why I don't want to sign up the package and I have explained her again and again (which I said earlier at least 5times) but things just simply didn't get into her head. I raised my voice slightly higher because I was very pissed off as what I said are plainly ignored. I did tell her too that I am not a rich person and every cents I spent, I need to consider hence, also not interested to take up the package. I told her maybe she can write on their customer card that I am a difficult customer and not to promote me any items/treatments. She said they can't do that and will continue to sell me for my remaining 6 sessions. In my heart, I was thinking what kind of professionalism she or her Company is showing me?? Firstly, my decision is not being respected and was being ignored. Secondly my current package was told to be done in a faster way because I am in a hurry. I told her when I first signed up for the package, I was happy and was thinking to recommend to my friends. But now, I don't think so because the service provided was simply BAD! She said it's ok if I don't recommend. They no need my recommendation. Wow!! I was once again surprised for what a good customer service she is showing me. After all the unhappiness, I went back to the treatment room.
I monitored the remaining process since she said will do it a faster way. Indeed, things was done a faster way. The mask that was put on my face last for less than 20mins. Usually when I do mask, it was at least 30mins. When doing the pigmentation (putting the solution), I not sure whether is it the same solution used. The reason why I said so is because for the past few sessions, I experienced painfulness and by was told by the beauticians that it's normal. But this time round, it isn't painful at all. So I thought it may happen after a while but it didn't. And there isn't sunblock applied on my face too. Usually the beautician will either just apply or ask me whether I want to apply or not. But this time round, the beautician did not ask me. Looks like saying that I am in a hurry, things have really gotten shortcut and having double standards. Firstly, process are being expedite and secondly, solution used are different.
I write in to complain as well. But not sure they will reply or not. Seriously bad attitude & service. Not professional at all.
