c yang,
Hhahaa, read your comments abt your flights. So I guess I'm not the only one. Frankly, I dun consider myself a very fussy consumer/customer. But huh, with a baby in tow, it does help to have a little bit more convenience at hand. And why am I not surprised at the kinda response SQ customer service gave u right? That's why when the gals here asked me to complain, I dun bother anymore.
Coz' they'll take me round and round till the cows come home and then end up with nothing. It's just like living in SH, I have had my fair share of anger at their service level. But these days? I just contain my anger and can't be bothered to argue with them. Coz' I can argue till the cows come home and nothing gets done but only time wasted! Like you, if I was BF-ing only, I cudn't care less about jar food or baby food.
And yes, the getting DH to sit with us thingy is not a given. Which is damn frustrating lah! I mean, the tickets are booked together, obviously the system recognises we're traveling together right?! And yes, bassinet seat is not to be taken for granted, must request! And huh, even after calling their customer service to request to let DH and us sit together right ... they still say cannot assure. Must go airport earlier to ensure the seats!
I suspect it's coz' those are the preferred seats and they charge extra for people to take those seats. So, if they can earn money from those seats, why would they give to your husband who's not paying right? That's why I really think they're complacent. They think as Singaporeans, we really dun have choices. But in truth, there are some airlines that are better than them already. Even DragonAir serves SQ quality food, can you imagine?!
And there they are, stil giving us Kit Kat ice-cream?! And yes, the toy thing is stupid and useless. They're sitting at home collecting dust. I also had Ben 10 and Johnny Bravo. Told DH was dun need lah and he said just take since they give. What baby amenities set right? Like some of the gals here mentioned got bib, diapers etc, if not for the fact I read the posts here and asked, they won't even offer! Crap!