Well, let me elaborate... among other things, these were my grouses abt their service (or rather lack of it)...
I stayed in a 2 bedded & the HB of the lady in my next bed actually stayed over on the 1st night! Thru the night they were talking... TV was on, etc... never mind if I'm a light sleeper... hardly slept the 1st night...
Never mind that nurses & staff did not stop him, as they came in to check on me, they frequently left curtain open! Imagine, I was desparately trying to breastfeed & worrying abt the HB walking past my bed each time...
I thought that was negligence... & it kept happening throughout my stay even as I keep reminding nurses to draw the curtain when they leave!
Twice, the nurses recorded my BP & temperature in wrong files! The first time it happened, nurse kept looking at the reading & referring to the file, I tot it quite strange & wondered if something was wrong or unusual... so I looked at the file & realised she was recording in the wrong file! Nurse wasn't even aware till I tell her! The 2nd time it happened, the nurse (a different one), kept asking if I felt contractions when she took my BP... I was like 'huh????'... then she asked if I had the show? I asked her show what? I had delivered by c-sect more than 24hrs ago! Then she went... 'ops, wrong file!'
I think this is very basic nursing duties & for the staff to do it wrongly... it reflects very badly... worst it's not 1 but 2 staff... not sure if other recordings were right or wrong! Imagine if they had given me the wrong med due to reading wrong file! Sigh...
Then on the first afternoon, after my c-sect, I pressed the call button for more than an hr, but NOT a single soul came in to attend to me! Imagine if I had a more serious problem, I'd have died waiting for help!
I had epi c-sect, so both my legs were numb & I could not move at all... after the op, MIL brought kids & maid to see me in the hospital... when it was time for #1 to go to sch, HB sent them all home... so during that period, I was all alone in the hospital. Shortly after they left, nurses brought baby to me to breastfeed. Baby was super sleepy... so I tried feeding for abt half an hr... after which, I was feeling very tired ~ had only slept from 2.30am-6am (was packing stuffs last min) before making my way to hospital... followed by op... then family visit... by then, I was exhausted... so after attempting to feed baby for half an hr, I was dozing off with baby in arms... thought better to send her back to nursery before I drop her cos I was too sleepy...
As I could not move at all & the baby cot was a distance from my bed, I had to call for help... none came for the next hr+! At abt 3pm, the housekeeper came in with milo for me. I told her the call bell may be faulty & that I've been calling for an hr! She peeped outside, told me the call bell was working, maybe nurses bz... but she'd call for me... none came for another 20-30mins!
Then my bedsheets were not changed for more than 24hrs! Till I had to ask them for a change! Then they gave me an attitude asking 'this morning never change meh?' I was thinking wl... even if you had & I asked for a change, you should have given a more positive service attitude man...
Well, generally, the staff were still friendly, warm & helpful, but service standards have certainly dropped from my previous experiences... and it certainly won't be my 1st choice hospital for my subsequent hospitalisation... will be asking my gynae if he will deliver elsewhere before I decide getting pregnant again...