agree with EY, i havent met a teacher who hasn't shouted at her students at least once her entire career but most of us teachers bound by a certain code of ethics, professional and moral to care for the child. although quality of teaching and care vary teacher to teacher, centre to centre. def no flying kicks or thai massage.
on maids,
i think it's an issue of motivation. they have no sense of belonging here, items in the house don't belong to them, they are not related to anyone
having said that, have i mentioned that my father (before my parents split up) was a maid agent for 2 decades. I was filling up fiction in the biodatas for the maids when i was in primary school and my favorite section was hobby and interest and i vary between 'skipping, collecting stamps, swimming and reading', certainly called for much creativity.
The agencies still do it so be skeptical of what you read in biodatas particularly when they write 'like working with children and the elderly' but can't speak a shred of english to save their lives but at least they have alot more training options for maids these days.
back then, my father acted as a direct supplier to supply indonesian maids to local agencies after the flor contemplacion case and when phillipinos got more expensive. alot of maid over declare their age and passports can be made with money to certify the legal age of 18. alot of them also have young children and good for nothing husbands/ younger siblings and old parents to support. When people are desperate for money, they do anything.
Back then, maid conditions were bad and most illiterate so agents exploit that. there was this agency called apple, the agent my dad's friend used to take advantage of the maids and brag about it. these girls are really young and naive, i've seen them come in hoping for a better future, they go back beaten, pregnant, with hiv, hep, stds. there are also fortunate cases of some who stay on for years. so it varies. nowadays the maids have better education, they are aware of their rights and options (to ask for transfer), they are also bolder, they want to go out and make friends. it's isolating to be the only outsider in the family.
Ruffles' strategy works, some of my friends give their maids an off day regardless of whether they ask for it or not and they have an agreement with the maid that they can go out and make friends and be responsible with themselves and not bring anyone back. there has to be give and take if trust were to be built but don't tempt the devil by leaving anything valuable around. i noticed that as a rule of thumb, motivation wanes after a year of service. it's alot of people management skills when you're boss to someone whom you see almost 24 hours a day. everyone has mood swings but we learn to work through that.
i identify with the isolation even as a daughter in law. when my pil, sil and hb speak in tamil among themselves and they have little private jokes that i don't understand, i still need to ask for a translation. so maybe life is alot about learning how to live with others, i'm still trying.