A true case........
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Hi everyone,
Appended below is an email written by my sis, on my family's experience with Gleneagles Hospital. The subsequent letter was written by my sis-in-law to the hospital. I'm forwarding this because I'm frankly disgusted by a private hospital which is supposed to provide premier healthcare, and not only did not deliver, but shirks responsibility. All the doctors and nurses caring for my niece denied knowing what happened. My few day old niece could not possibly have inflicted the injury on herself.
The pictures here do not show the extent of the bruise because they were take a few days after the incident, when we decide to take up the matter formally with the hospital. If you have loved ones thinking of having their babies at Gleneagles, I hope you would advise them to seriously reconsider.
Poh Yen
---------- Forwarded message ----------
Hi Everyone out there
Please see below an encounter by my brother and sister in law at Gleneagles Hospital. ?lt;br>?lt;br>
It was upsetting to know that such a premium hospital could land a few days old baby with such a bad bruise on her tiny eyes. Yet they claimed that it was nothing serious. As worried parents, my brother and sister in law requested that the eye specialist have a look at the little baby's eye. For that matter, Gleneagles still charge that service to my brother!!! ?lt;br>?lt;br>
My little niece was born on 5 Jul 06. Discharged on 7 Jul 06. Back to Gleneagles on 8 Jul 06 due to jaundice and was admitted. She got injured on 8 Jul 06 as my brother & sister in law saw the bruise surfacing on 9 Jul 06. Little baby stayed there until discharge on 13 Jul 06. Gleneagles still required TWO weeks from 13 Jul 06 to investigate what actually happened to my little niece. Need almost three weeks from the time of injury to investigate? I guess they are trying to drag and when we get tired we will give up pursuing.
What kind of premium service is Gleneagles providing??? Charging such high rates and at the risk of your baby being bruised without knowing what happened???? Better think twice about patronising them.
I attach pictures to show you the bruise on the right eye. Can see from the date of the pictures - 20 Jul 06, the eye is still bluish and swollen. My poor little niece. Really don't know what kind of trauma she had gone through during the stay and these "professional" people are trying so hard to defend themselves. ?lt;br>?lt;br>
Two weeks deadline was up yesterday (27 Jul 06) and my brother and sister in law have not heard anything from the hospital yet.
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Director
Gleneagles Hospital
Dear Sir
I have delivered my baby girl at your hospital on 5 Jul 2006 and was discharged together with my baby on 7 Jul 2006.
On 8 Jul 2006 morning, my husband and I found that the baby was having jaundice. We rushed her back to Gleneagles Hospital to seek help. ?lt;/font>Upon diagnosis by the doctor, the baby has to be warded for treatment in the ICU. By the time the admission was done, it was in the afternoon.
On the same day in the evening, we went back to the hospital to visit our baby and had noticed a slight redness on her right eye. ?However on our return on 9 Jul 2006 morning at the normal ward, to our horror, we found that her right eye was swollen and with a dark bruise on the lid. When we asked the doctor, we were assured that nothing was
We were unable to rest well at home thinking of the horror of having a swollen eye on a tiny baby when left alone in the hospital. No one came to explain to us what had happened to our few days old baby girl.
On 12 Jul 2006, we came to the hospital to visit our baby and again wanting to find out the truth, we were disgusted by the behaviour of your nurse Ms Lim Miao Chong of 6 West Nursery Ward. ?lt;/font>She had argued that when the baby arrived from ICU, she already had the bruise on her eye. We wanted to talk to the person-in-charge of the ward but were rudely told to wait but no outcome. ?So we went to see the baby's doctor, Dr Gong and as a medical professional, he was also of the opinion that there must be some form of trauma causing the tiny baby to have such a bad bruise on her eye.
On this note, we found that this was very unprofessional of a reputed hospital to behave in such a manner. ?lt;/font>We had paid a premium to patronize Gleneagles Hospital. However, our baby girl has to suffer in great pain and trauma for such a bad swollen bruise on her eye. Please bear in mind that the eyes are very sensitive areas. We could not imagine what had happend to her while we were not around.
My husband and I would expect an answer from you within 18 hours from this email. That is before our baby's discharge at noon tomorrow, 13 Jul 2006. If we do not get a full satisfactory report from Gleneagles Hospital, we would report the matter to the Ministry of Health and The Straits Times to alert the public of such treatment from a reputed hospital together with the photos taken. At the same time, we would reserve our rights to sue Gleneagles Hospital for any form of illness or injury subsequently detected which could be a result of the trauma caused to my baby's eye.
Yours faithfully
