Hi Fiona.princess,
thanks for sharing info about the "notorious medical group", sounds very credible given the bad experience I have with Dr Samuel Ho (the “best ex TTSH plastic surgeon” who is currently in partnership with that notorious medical group) that you mentioned in the same post.
Here is my true account:
I first met Dr Samuel Ho in TTSH to remove an infected area in my scalp which leaves a bald patch and gives me severe pain in the scalp. I just wanted to address the area that caused me pain but Dr Ho recommended all the other bald areas in my scalp to be removed at the same time, "lest I regret". He assured me that he is “not making the bald areas smaller but
completely removing them". For this, Dr Ho charged me double the cost proposed by another surgeon, and he suggested I do the surgery in his friend’s (Dr Shen) private clinic even though I consulted him in TTSH. Sensing that I was concerned about the hefty costs in private practice, he assured me that I would only be paying a “package price” which includes all the medication and pre- and post-consultation fees. He came across as approachable and assuring so I just followed his advice. Then he told me not to tell TTSH about him performing the surgery in his friend’s private clinic as the hospital “doesn’t like it”.
On the surgery day, he was almost 1 hour late. During the op, Dr Ho asked for a device for my procedure but the nurse replied, "We ran out of it". My hubby and I strongly feel that since we paid in full for the theatre facilities and operation costs, we should at least expect the op-theatre to be well-stocked, which he should also have it checked.
In the pre-op consultation, Dr Ho mentioned he will use
thin threads to stitch so as not to harm the follicles, however in the actual op,
thick threads were used on me, which was not discussed with me prior to or even during the surgery.
Up to a year after the surgery, I reported tension in the incisional sites but he said that “it is normal”. I also showed him the operated areas are still very bald, Dr Ho said that “results are not final yet” and that “the hair takes 2 years to grow back”.
Now it is 3 years post-surgery, the result is final: the bald areas that he operated on appear
bigger (balder) than pre-op, which defeat the purpose of having them “removed” in the first place. To make things worse, the pain in the scalp comes back (for more than a year now) more intense and affecting a larger area than pre-op, including areas that are operated on (to remove the baldness as suggested by Dr Ho) that
did not have any pain prior to operation.
For more than a year now, I am suffering from persistent pain in the scalp,
all at and around the surgical sites. I cannot concentrate in what I do, I have giddy spells, on extremely bad days the pain is so severe that it permeates to my eyes.
When I emailed Dr Ho personally about the surgical outcome that I have just described, he chose to reply in the name of Allure Plastic Surgery (APS) where I did not have the surgery.
He, through APS, insisted to charge me SGD 160+GST review fee even though we have agreed upon a “package price” which includes all consultation and review charges, with no mention of any “cover period”.
Then Dr Ho, through APS, apparently shuns the responsibilities by concluding “the pain should not be related to the surgery” without even assessing me in person. He seems to be holding onto his “time” card that it has been 3 years, knowing that I have been suffering from the pain relapse for a year now and I have reported tension in the incisional sites for up to a year after the surgery. I have been told to wait and now he says what I am suffering from “should not be related to the surgery” simply because I have waited?
Why am I sharing my story? Because I am tired of doctors who over-promise and under-deliver, charge sky high for their service yet shun away from responsibilities when things do not turn out well, and think they can get away with it.
I strongly urge everyone to avoid these doctors as soon as you know them - all you get is physical, financial and psychological damage.
I know some of you reading this would like to defend Dr Ho because you may have a good experience with him. That doesn’t negate the bad experience I have, does it? Aren’t you also grateful to know what actually happens when things do not go well?
And if you have a similar experience as I do, even with other doctor(s), I urge you to stand up and share your stories. Don’t suffer alone. We can help each other.
#Attached 2 current post-op photos of 2 of the bald patches on my scalp that “have been removed”#
Hi Ying
One of the mummy in the mummies’group was a ex staff, she shared this, the truth:
“Let the mummies know that the main reason for the refund was that Dr left that notorious medical group that is currently in partnership with the “best ex TTSH plastic surgeon”.
It is only right to refund the patients since the doctor left, why does that unethical group want to hold on to the $$$ that doesn’t belong to them”
After he left, the notorious medical group locked all the staff out of the clinic and eventually tried to terminate those staff without compensation. They eventually lodged a complaint with MOM against the notorious medical group event and got the compensation.
Those innocent staff got nothing to do with the broken partnership yet got treated like that. That shows how unethical that group was, since can treat staff like that, how can patients entrust their face/body to them?
The mummy say she can post the letter from MOM here if u mummies don’t believe her and want to see.
I m sorry that I don’t know about Motiva, I shall check with another mummies and get back to you soon.
Any BF mummy still awake at this hour?