Hi baby_mummy,
I became a Mothercare member upon buying the cotbed, so i believe once you spent certain amount, you will automatically become a member.
As for the stroller, the weight is 5kg with reversible handle. Wheel can turn 360deg for all 4 of them and yes, the stroller seat is very suitable for newborn (can recline all the way to nearly 180deg). Most importantly, the shade cover can pull all the way, so when baby is sleeping while on the move, he/she will not be affected by the sunlight or bright lights. My hubby and I love this stroller!
RE: Carbo
I am also a CARBO lover! Also, i keep having the thoughts of McDonalds, LJS, KFC and etc...I also eat ice-cream occassionally....sounds bad for my baby?
Hi jas42,
I'm not sure if all outlets from Mothercare are like that. The outlet i went is in Harbourfront Centre...When I bought the cotbed and stroller, the sales staff told me that someone will call me on the very next day to arrange the delivery date. Indeed, someone did call me on the next day but when i asked her if she could deliver on a specific date, she told me that she needs to check and would call me back...After she called me again, telling me that the date i wanted was full and had to be after the New Year. Hence, I asked her for the closest Saturday after the NY. Once again, she told me she needed to check and would call me back again...This time, she did not revert to me.
I called them back on the next evening to find out how the checking she claimed is..and shockingly, she told me her logistic manager is not around and thus couldn't find out if my delivery date is available! So...she said, she would get back to me once her logistic manager is back, which she claimed to be the next day, again..Then, due to my work, i left this issue aside for at least 3 days before i called them back again. This time, i was so pissed off with them that i demand to speak to their store manager. Funniest part was...she said her manager wasn't around and got her delivery manager to talk to me.
I scolded that delivery manager for like 10 mins on the phone, telling him that being a first-time customer, this was the type of service i got, which made me feel that it's not worth to visit Mothercare again. He kept apologising to me for that, explaining that his staff did not follow up well enough, causing this to happen. He confirmed my delivery date later on, and fair enough, his delivery man is freaking punctual, making me wonder if he told his man that this is a nasty customer, lol! All in all, i felt it's a poor follow up done by the female sales staff which caused my bad encounter with them.
Oh geez! I never expect myself to type so much...but this is really frustrating during that time...
