i had to call Zuji thousand times...see ah
1. called hkg airlines to cancel air tix and bkg, got email from hkg airline to confirm that i can get a full refund
2. called zuji and told them to start on the refund process since they can see that the bkg has been cancelled. wanted a black and white from airline. heng i asked airline!
3. told me to email them the airline email, and then still need to call them back 4-5hrs later to confirm email rcv or not!! WTF! say coz high volume of emails. that one not my prob. u understaffed mah
4. even though i am not happy with this, i called back...coz i wanted my SGD1123
5. say never rcv my email. ask me to scan the email in pdf and email them again. WHAT!!!!!!
6. asked to speak to supervisor (btw, the call centre is in India, all templatised and SOP robots lor)
7. fished the supervisor off, told her that it is NOT my job to call airline, cancel bkg, get email from airline, fwd to Zuji, call to followup if email rcv? machiam I AM travel agent leh
8. supervisor told me no need to call back. they will get email from hkg airline themselves. i told supervisor that she have to keep me updated at milestone so that i know they are in progress of the refund.
9. told her about the stupid staffs.....if i can call to HKG HQ, then i dont see why they cant. cannot even propose a solution to me or work out of the box!
10. funny thing is, i asked on 2 seperate occasion with 2 CSO, what are my alternatives...conversation goes like this:
Me: what are my alternatives
CSO: you will either get a refund, or if you insist, they will put you on another flight that matches your criteria.
M: do they have another flight on the day?
C: No
M: do they have another flight at another time on the previous day
C: No
M: do they have another flight at another time on the next day?
C: No
M: do you mean they only operate on 1 flight a day?
C: yes...
M: *exasperated* then it means i have NO option except to get a refund since they only operate on 1 flight a day. what do you mean about putting me onto another flight? unless they have tie-up with another airline?
C: they dont have tie up with another airline, only 1 flight a day
M: ....................................................................
then you are wrong, isnt it? to say that i can 2 options? obviously i only have 1 option
C: oh yes, mam, yes blahblah
FISH!!!!!!!!!!!!!!!!!!!!!
follow instruction manual to the MAX!!!!!
ZUJI REALLY LAUGHING STOCK
... no high expectation ah, afterall old bride liao!
