may : yup, we are sandwiched between customers and sales. Worse if you have a salesperson who always put the customers as the top most important person so if customers wrong, unreasonable, cannot say the customers back cos if customers complain to that salesperson, then salesperson will come & scold you and say "we cannot offend customers cos they are the one who give us salary". Our company got this salesperson lor who i dun really like to work with cos to him, customers always right, never in the wrong. But i personally feel that somewhat if customers give us salary, but if customer is wrong or unreasonable, we cannot just take it into our heart and dun voice out. I dun care, I will voice out cos I feel that I'm right. Lucky i have a female superior on top who is very understanding. Sigh, if want to voice out unhappiness here, sure will flood the thread here, hahaha