minnie_gal16
New Member
Hi,
Been reading thru this thread and I would like to share my views abt PG.
I have been PG's customer for many years and so far, my experiences have been good. Sarah's cake may look plain but I think if it was highlighted to PG during collection, I am sure that they will gladly do something more for you. Even at this point in time when you feedback to them, I am sure they will acknowledge. No one is perfect and we all, including PG, can learn from customer's feedback.
To my knowledge, when customization is requested, the charge will be rendered regardless whether the design is simple or complicated. In addition, putting myself in the baker’s shoes, it will be difficult for the bakers to over or under decorate the design instructed as that may lead to unnecessary complaints. Design is always subjective. When more is added, the customer may or may not be happy. He/She may want just a simple design instead. Thats why I always believe in communication...
My son’s cake was certainly well done and I was more than satisfied.
PG is reputed to be a value for money bakery with good cake product relative to hotel standards. One man's poison may be another man's remedy so there are no absolutes.. The choice remains in one’s hands.
Btw, I am in no way related to PG but as a happy customer, I feel I should share the other view too.
Been reading thru this thread and I would like to share my views abt PG.
I have been PG's customer for many years and so far, my experiences have been good. Sarah's cake may look plain but I think if it was highlighted to PG during collection, I am sure that they will gladly do something more for you. Even at this point in time when you feedback to them, I am sure they will acknowledge. No one is perfect and we all, including PG, can learn from customer's feedback.
To my knowledge, when customization is requested, the charge will be rendered regardless whether the design is simple or complicated. In addition, putting myself in the baker’s shoes, it will be difficult for the bakers to over or under decorate the design instructed as that may lead to unnecessary complaints. Design is always subjective. When more is added, the customer may or may not be happy. He/She may want just a simple design instead. Thats why I always believe in communication...
My son’s cake was certainly well done and I was more than satisfied.
Btw, I am in no way related to PG but as a happy customer, I feel I should share the other view too.