hi zes
i had emailed you on 5 march regarding your item which did not arrive with the remaining items. can you kindly check your SPAM folder? i will resend to you again in a jiffy.
meanwhile, below was the email that i sent out on 5 march:
hi zes
the spree shipment arrived me today and your item - hexbug ant was not with the shipment.
i had livechat with amazon.com to launch a complaint and they will be sending out a replacement item to me. hence, i will ship out your item with a subsequent spree batch (will see which batch i can combine with once your item has reached CGW)
thanks!
below is the transcript for the session:
You are now connected to Balaji from Amazon.com.
Me:hi, i just received this shipment today and upon checking, the hexbug item that i ordered was not in the shipment at all, even though it is indicated in the invoice. pls advise.2:04:06 PM
Balaji:Hello, my name is Balaji. I'll be happy to help you.2:04:08 PM
Balaji:Are you referring to this order #105-5611365-8809012?2:04:36 PM
Me:yes, that's right.2:04:47 PM
Balaji:Is this the item name : Hexbug Ant (Colors May Vary) ?2:06:00 PM
Me:yes2:06:10 PM
Me:i have checked through the entire box and this item is not inside at all.2:06:23 PM
Balaji:I'm so sorry that the item was missing from the box. 2:06:33 PM
Balaji:I'll create a replacement order for that item, xx.2:06:42 PM
Me
h... when can it be sent out then?2:06:57 PM
Balaji:I'll create a replacement order with One day shipping.
Me
k, thanks.2:07:42 PM
Me:it would be reflected in my amazon account for me to track?2:07:57 PM
Balaji:Yes, xx.2:08:05 PM
Balaji:I've placed a new order for you at no charge. Here are the details: 2:09:15 PM
Balaji
rder Number: 104-0009284-68186242:09:15 PM
Balaji:Shipping Speed: One-Day Shipping2:09:15 PM
Balaji:Estimated Delivery Date: March 62:09:15 PM