hi christine,
no training tips to share leh.. this maid has been with our family since i was 8yo.. basically, i just tell her, baby first, everything else is secondary. at times i know my hb do mention that the house is in a mess.. but then again, if we get tired after looking after nicholas for 1 day, i don't expect the maid to be able to pack, cook and still take care of him. if u know she's not happy, just talk to her and things will be better loh.. she's also a human mah.. sometimes just want a person to chit chat with her too.. i also do not restrict her calls etc.. and i do pay for her mobile bills including overseas ones but i do limit them to 50 bucks a month, exceed, she will have to pay. if the bill falls below it, she gets the 'unused" portion in cash.. little perks loh..