out of curiosity, anyone had bad encounter with their admin--mainly customer service by R? I am a parent that, without seeing the classroom environment & teachers, I had placed reg fee on wait list. I did that cos of many word of mouth and positve feedback I gathered from forums like here. I have no qualms abt their quality of trs and teaching, and curriculum. However, the words R used when handling the admin was really too appalling for me to stomach. I am utterly disappointed by this kinda service since the other traits of this sch, as mentioned above, are highly rated. Just wondering am I the only one who feels like this?
Give an example, my girl was given a vacancy, but cos bus transport said they are full, we had no choice but to drop it and queue again. We called to check if there is an alternative, or seek their advice, thinking they must hv had this issue countless times, right? But instead of answering professionally, R said in exact words, "No sch bus, is your prob." Gosh! And when she called abt some sch tour appmt, before i could finish my conversation, she cut me short and hung up abruptly. These are just to name a few, each teleconversation with her was an unpleasant experience. Face to face was worse.