Hi, i am Zee and i am a mover specialist. I have been working with a lot of different transportation companies be it local move and international move like Allied Pickfords, K.C Dat, Alliance Movers, Elite Movers, Superior Movers and Akhbar Movers. Out of all these companies, i've been sticking with Superior Movers for a long time because the company is based in Yishun, Singapore and its most convenient for me as i reside around the area too.
Throughout my course of work with Superior Movers, i have had my ups and downs with the company. So im here to raise an awareness to the public regarding this company's good and bad qualities before anyone makes a decision that could be either beneficial or even worst encounter for them. The good thing about us is that we are very fast because every workers are on the ball and have their different lives to live so all of us workers have a ' the faster you do your work, the faster you go home ' mentality and our customer service is quite good because the supervisor is friendly and interacts with most of the client well.
However, behind that fast pace and good customer service skills that the workers have, there is a big, fat, cheating, manipulating boss who is always there to put money ahead of everything name Andy Tan. Usually, when we do small jobs meaning if its a job that requires one lorry full load or lesser, the boss will not be around. If there is a job that requires more than that, most of the time he will be around to supervise. How and why did he supervise? It is because thats a good opportunity for him to cheat clients into paying him more money than he actually quoted them for the move.
Usually, when he quoted a customer, he will just tell them what they actually want to hear in terms of price and the lorry needed to move all their items. Customer will definitely agree when they hear that all their items can occupy just ONE lorry and the fixed price per lorry that they have to pay but what they dont know is that all that are just lies. On the actual day of the moving itself, if the items cant fit into one lorry, what choices does the customer has? Imagine if you already have half your belongings already loaded up in one lorry, would you leave the other half at home to move other time or just take another lorry? Of course, you would have no choice but to take another lorry too. And when you need that additional lorry, Andy is always there with the lorry because on this occasion that theres a chance to manipulate a customer, he will always release two, three lorry to the same place to standby.
Now, some of you will be asking whether these clients retaliated. Of course, they do. Everyone always fight for their rights. But, when they do, Andy usually will put up a disappearences act and ask his supervisor to handle. Calls made to him will be ignored. However, if the case gets out of hand, then he will finally step up and show his face to the client and twist their words around in a manipulating and deceitful manner. If the is a need to get violent, he is one who will never backs down from it. If those customer really insist on wanting only one lorry and requires us to just load their big items only, then Andy will show his displease by throwing tantrum and handle the clients items with carelessness and drop them purposely and tell the workers to ignore the clients' request and just load up whatever that is around us. That is how he played his part being the owner of the company. The other only time he will ever show his face around customer is when the job is done and he wants to collect the payment.
If you think that i'm done, i'm sorry but that is not all. I'm not done with some of his 'responsibilities'. Earlier when i mention his disappearing act of not showing his face around customer unless things get out of hand, now, i'm going to reveal what he does when he wasnt around the customer. If its a job from HDB or condos, he will be at ground floor, supervising the workers on how to stack the items. Different company have different ways of stacks. For Superior Mover, we stacks the boxes and loose items on a trolley as high as 1.7m ( average human height ) and we use the shrink wrap to hold the items firmly with the trolley and when we stack, we just load up with the trolley. Our lorry is 3.3m. So there is an amount of spaces at the top even when we load up those respective trolleys. One lorry, we estimate about 15 trolleys to make a full load and usually when Andy is not around, we use that empty spaces at the top to put non-heavy items like small mattress or dining chairs or even some loose items and the top to fill up the space.
However, when Andy is around, he will ask us to leave it empty and at the end when almost all 15 trolleys are up, he will instruct us to cover it up by putting a king or queen mattress to block client's view from seeing what is inside and to cover up the empty spaces. Therefore, by doing so, customers will be left with no choice but to take more lorries. From 350 to 400 per trip that clients have to pay from what Andy quote, usually, they will end up paying 750-800 or 1150-1200.
The reason i reveal the nature of Superior Movers wrongdoings is because i feel sorry for being a part of this horrible boss' scheme and at the same time, by obliging to Andy's style of work, the workers and sufferring as we have to do more work and initially when we could have done it the 'short-cut way' and efficient way.
Lastly, i will give you an example of a chinese doctor who got cheated by Andy who i feel most sorry for. The doctor lives in a 3 storey terrace house with a basement. Andy quote him 1 lorry for $480, if I'm not wrong because theres staircarry involved and he quoted the doctor for 1 1/2 lorry. But in the end, the doctor have to pay up for 5 lorry full. However, there is one more agenda hiding behind this. There were 4 superior mover lorries present at that time and in reality, we loaded up 4 lorries. Andy sees that this is a good opportunity for him to earn more money due to the client's soft and good hearted nature, he lied to the client saying that we have 5 lorries and all 5 of them are full when we only have 4. The way he does it is because terrace house usually is cramp and we cant park all 4 lorries together so all the lorries have to be park far ahead from each other and customer dont even know how many lorries were present. That is how my employer, Andy cheats off his customers.
I strongly feel sorry for the doctor because he paid more than $2000 that day for the house move. Not only him, but to other clients too that has been ripped off by Superior Movers. Honestly, we have quality movers working here but its the bad boss that makes the company look bad. Maybe some of our clients know about this and maybe some might get a shock upon reading. Whatever the outcome, i just want to apologise on behalf of Superior Movers workers as we all feel bad for what we are instructed to do.
Thanks.