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New Member
Scenario and to Clarify, Seeking for advice:
1) What is your selection criteria to choose helper who can take care of the children around 10 years old?
2) An employer hired a helper who came with lots of illness that not mentioned to the agency and she bought lots of medication from pharmacy to consume. The employer have a huge concern on her health and sometime asked if she need to see doctor, she would say no need because of this is existing health issue.
There was once she got the medicine from the Chinese Doctor but because she dislike the medicine, she choose not consume the medicines base on the given time.
Why the MOM did not help the employer to screen through or have more tight control on this old medication record issue? Even if we work with other employer, we need to declare. Why helper no need to declare old medical history?
Agent alert if the helper fall in sick that need to go hospital because of old illness, employer can't claim a cent from insurance. How can MOM help the employer to tacker this issue?
Do you think MOM must come out with some rules to help the employer to tacker this issue? Otherwise if the helper who come with lots of illness can't handle housework or children, employer will be the one who bare all the expensive medical cost, maid transfer, flight tickets... Any comment and views for this point?
Question: Who can I speak with? The MOM phone always very hard to get through. I called more than 10 times and none of that 10 times can get human answer. All machine answer.
4) The helper always attached with her phone. Talking on the phone during working hour and many times midnight the employer spotted she play phone till 12:30 am to 1:30 am. This really impacted her work especially when she need to help in morning housework. She refused to let employer keep her phone.
Question: Does the employer have the right to keep the helper phone in this scenario?
5) She found a new employer who was her ex-employer family member. She told the current employer if she go to new employer house, she need only take care of the pet and do simple house work so she can have more free time for study. In fact, this is good for her and everyone have the right to choose who they want to work with.
However, during transfer period, her new employer insist want to take her immediately before their trip to oversea regardless of the current employer get their new helper. The new employer met with agent but luckily the agency help to explain to the new employer the situation. Only then the new employer allow current employer to find new helper with more time.
Questions: Unfortunately, after the current employer found new helper, agent said can't release old helper because her new employer is in oversea and will return after more than a week. Only then can release her.
Why to transfer helper, the current employer need to pay the agent lodging fee until her staying new employer back from oversea? Isn't it we just sign paper to cancel or release her but why still need to pay for her stay? Did any employer here pay any fee like this before during transferring out your helper?
I have been looking for information and details from MOM for more than a week, I can't find any related information that can help me. I called MOM more than 10 times but I don't know why no luck to get a real person who can answer my concern.
My agent said if not pay in full they will discuss and consider me to pay for this helper half price staying fee. It will be for one week or more. We feel extremely unfair for us in the whole scenario.
Summary and suggestion from agent:
Due to so many scenario on her case, agents also don't have best solution now and share with me a few suggestion.
A) Send her back to solve the problem but she is unwell with flu and down with fever. It is our responsibility to cover her health care concern. I told agent she need medical support at this moment and I can't let her back with her current situation. Someone in SG need to take care of her.
Secondly,we can't send her back because she already found her new employer.
B) Send her back to agent but I have to pay her staying fee even I transfer her out until her new employer is back to take her. Is this true the rule is set like this? After more than a week then the new employer will be back from oversea then she will go there. Huge problem but agent can't help but mentioned I need to pay the lodging fee if I transfer her out to agent there but why? Is this the right arrangement?
c) May I end her contract immediately and get transfer document done? But why agent not allow us to end and said if I cancel her contract I need to buy air ticket. But this is a transfer case. Why I cannot release her and agent settle the rest? Why transfer a helper have so many problem? Who can I seek help?
Hope to get more comment and experienced employer to give me suggestion how to solve the problem?
Please help. I really need advice because I have never encounter all the issues above in pass 4 years. Appreciated and Happy New Year.
1) What is your selection criteria to choose helper who can take care of the children around 10 years old?
2) An employer hired a helper who came with lots of illness that not mentioned to the agency and she bought lots of medication from pharmacy to consume. The employer have a huge concern on her health and sometime asked if she need to see doctor, she would say no need because of this is existing health issue.
There was once she got the medicine from the Chinese Doctor but because she dislike the medicine, she choose not consume the medicines base on the given time.
Why the MOM did not help the employer to screen through or have more tight control on this old medication record issue? Even if we work with other employer, we need to declare. Why helper no need to declare old medical history?
Agent alert if the helper fall in sick that need to go hospital because of old illness, employer can't claim a cent from insurance. How can MOM help the employer to tacker this issue?
Do you think MOM must come out with some rules to help the employer to tacker this issue? Otherwise if the helper who come with lots of illness can't handle housework or children, employer will be the one who bare all the expensive medical cost, maid transfer, flight tickets... Any comment and views for this point?
Question: Who can I speak with? The MOM phone always very hard to get through. I called more than 10 times and none of that 10 times can get human answer. All machine answer.
4) The helper always attached with her phone. Talking on the phone during working hour and many times midnight the employer spotted she play phone till 12:30 am to 1:30 am. This really impacted her work especially when she need to help in morning housework. She refused to let employer keep her phone.
Question: Does the employer have the right to keep the helper phone in this scenario?
5) She found a new employer who was her ex-employer family member. She told the current employer if she go to new employer house, she need only take care of the pet and do simple house work so she can have more free time for study. In fact, this is good for her and everyone have the right to choose who they want to work with.
However, during transfer period, her new employer insist want to take her immediately before their trip to oversea regardless of the current employer get their new helper. The new employer met with agent but luckily the agency help to explain to the new employer the situation. Only then the new employer allow current employer to find new helper with more time.
Questions: Unfortunately, after the current employer found new helper, agent said can't release old helper because her new employer is in oversea and will return after more than a week. Only then can release her.
Why to transfer helper, the current employer need to pay the agent lodging fee until her staying new employer back from oversea? Isn't it we just sign paper to cancel or release her but why still need to pay for her stay? Did any employer here pay any fee like this before during transferring out your helper?
I have been looking for information and details from MOM for more than a week, I can't find any related information that can help me. I called MOM more than 10 times but I don't know why no luck to get a real person who can answer my concern.
My agent said if not pay in full they will discuss and consider me to pay for this helper half price staying fee. It will be for one week or more. We feel extremely unfair for us in the whole scenario.
Summary and suggestion from agent:
Due to so many scenario on her case, agents also don't have best solution now and share with me a few suggestion.
A) Send her back to solve the problem but she is unwell with flu and down with fever. It is our responsibility to cover her health care concern. I told agent she need medical support at this moment and I can't let her back with her current situation. Someone in SG need to take care of her.
Secondly,we can't send her back because she already found her new employer.
B) Send her back to agent but I have to pay her staying fee even I transfer her out until her new employer is back to take her. Is this true the rule is set like this? After more than a week then the new employer will be back from oversea then she will go there. Huge problem but agent can't help but mentioned I need to pay the lodging fee if I transfer her out to agent there but why? Is this the right arrangement?
c) May I end her contract immediately and get transfer document done? But why agent not allow us to end and said if I cancel her contract I need to buy air ticket. But this is a transfer case. Why I cannot release her and agent settle the rest? Why transfer a helper have so many problem? Who can I seek help?
Hope to get more comment and experienced employer to give me suggestion how to solve the problem?
Please help. I really need advice because I have never encounter all the issues above in pass 4 years. Appreciated and Happy New Year.
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