Sunshinekid,
I got mine from the Bukit Timah outlet, WenSin. Terrible agent! The maid worst, accumulated her soiled panties in a big bag of plastic bag. Long story... Returned her within 2 weeks. Waited for my refund since June. Told me the company is converting to pte ltd, so the accontant Grace told me got to wait for another 2-3weeks and she promised! Then few days ago(after 3 weeks), I called regarding refund again and this time she said that company is changing name to BEST MAID now I got to wait for another 1 month.
When you are getting maid from them, they are super helpful and friendly but when problem occurs, they will push the blames to us, employer! They got so many empty promises even from Bernard (Katong branch). Terrible experiences!
I have contacted CASE and the officer called me back within 2 days and told me that whatever the company is doing, changing company names etc, aren't the consumer's problem. Me going to officially file a complain next week.
I am hoping that if any mummies here experiencing same refund delay problem could contact CASE too. Don't need to be their member to lodge an online complain. When officially file a complain, then there will be a $10 charge. Cannot let such merchant continue with such dishonest act!