reply from SMRT:
Thank you for the suggestion
Our management has considered those suggestions that you mentioned and has given the suggestion careful consideration and would like to take this opportunity to share that as the Mass Rapid Transit system is designed to transport large number of people quickly from one place to another, care has to be taken to ensure that the flow of passenger movement entering and exiting the bus and train is not impeded.
We regret to inform you that we are unable to implement the suggestions.
Yours sincerely
...
Thank you for the suggestion
Our management has considered those suggestions that you mentioned and has given the suggestion careful consideration and would like to take this opportunity to share that as the Mass Rapid Transit system is designed to transport large number of people quickly from one place to another, care has to be taken to ensure that the flow of passenger movement entering and exiting the bus and train is not impeded.
We regret to inform you that we are unable to implement the suggestions.
Yours sincerely
...