I tried YLS catering based on good reviews from this forum and other forums but it turned out to be the worst experience I had. YLS is a VERY irresponsible and unreliable caterer! For those who intend to order from YLS catering, pls think twice. Like to share my unpleasant encounter with them...
I catered dinner for 30 pax to be served at 6pm last Saturday for daughter's 1st year birthday. In the end, the caterer did not even turn up and I had to dabao from the nearby zi char stall for my waiting, hungry guests!
I called on the morning itself to confirm the delivery of the food with the caterer. Was told they'll deliver the food around 5pm plus. At 5.45pm, I called to enquire why the food was still not delivered. Was told 10mins later that the driver was stuck in a jam and would arrive in 15mins time. At 6.20pm, I called at least 20 times and nobody picked up the call. It was not until we called the Head Office and was given another number. We managed to contact the coordinator at 6.30pm and was told he is trying to contact the driver. Had to make umpteen calls to 'force' them to commit to a time that the driver would arrive. By 6.45pm with all my hungry guests sitting around, we gave him an ultimatum that, if he still can't confirm their driver's whereabouts in 5mins, we'll cancel the order. Indeed, he couldn't contact his driver when we called him 5 minutes later and we cancelled the order. I had to rush to the nearest zi char stall to whip up 6 dishes and get drinks for my guests. The zi char stall managed to deliver all 6 dishes for 30pax within 20mins.