Dear Evon,
Thanks for Your post and info. My really sincere apologies to You my Dear for today's glitch so that my Specialist couldn't come over today. As per our communication by SMS and Your agreement too, my Specialist will come to Your MIL place tomorrow afternoon. On top of that, special for Your MIL, we will give her 10% off from her total servicing cost tomorrow as our token of appreciation to You as our repeat customer with Your satisfied feedback on Your previous servicing with us.
Thanks a lot for Your kind understanding, and have a good nite ya my Dear.