Hi Pel,
Sorry to read that you had an unhappy experience with Ah Hong.
I have been using her till now and there is no complaint on my part. She took the initiative to offer help on the following areas which i rejected as it is a personal preference:
1. Ironing of clothing (I had part time cleaning lady who damaged my pant as well as dress so i stopped asking for ironing)
2. Washing of bedsheets, cushion cover and clothing (I prefer to do on my own leisure time)
Other than the above, these are what she did for me in the 4hours:
1. Cleaning of windows (once a month)
For every wednesday evening:
2. Cleaning of shelves, fans x 5, wardrobes doors, main door, main gate, bomb shelter feature, mirror, dining table, coffee table x 2, tv console, studyroom door, bedroom doors, kitchen walls, Fridge exterior, kitchen cabinets, sink, leather sofa, leather massage chair (Use only water which i don't mind as i do agreed that certain detergent/ cleaning solution may spoilt the items and she clean twice. )
3. Scrubbing and cleaning of toilets x 2 including the floor tiles, walls and shower screen etc.
4. Vacuum the entire house (3 bedrooms, 1 study room, 1 living room, 1 dining room and kitchen)
5. Mop the entire house (Coverage areas as mentioned above)
And if she is late, she will call me first.
She never need me to instruct her except on first occasion and also on new stuff/ areas that i want her to do. E.g New cross training bike which i just bought.
Subsequently, she will do on her own and whenever she want to skip if she want to concentrate more on the windows cleaning due to time constraint as I have full length windows, she will inform me way ahead.
In addition, she will also observe which area/ room that we will need to use first and then she will clean that area/ room so that we can use it. E.g dining table.
What she don't do:
1. She won't inform me if the cleaning solution is used up. e.g toilet cleanser so i have to check on it periodically.
2. She won't ask me to buy new stuff/ tool for her to use so i need to rely on my own to check out newer/ better cleaning tool for her.
Hope the above helps.