Hi moms - any experience using Nanny Moon Confinement?
- Thread starter jnrhsu08
- Start date
colormebeautiful
Member
Try STAR Confinement Nanny. I've used them personally before and my experiences were really very good.
We had a deeply disappointing and, at times, traumatising experience with Nanny Moon.
Communication was a major issue throughout our engagement — responses were often slow or absent, which was extremely stressful, especially as first-time parents navigating the postpartum period.
Several benefits were highlighted during the sales process, particularly the promised partnership with Thomson Medical (including ward upgrade and antenatal classes). Several benefits were highlighted during the sales process, particularly a supposed partnership with Thomson Medical (including ward upgrades and antenatal classes). However, these benefits were never clearly confirmed, and we had to chase the team repeatedly over several months for clarity — right up to two weeks before my delivery. Ultimately, we did not utilise any ward-related benefit, and while we were eventually reimbursed for an antenatal class of our own choosing, the lack of transparency and follow-through made the entire pre-birth experience extremely frustrating and stressful.
We also paid an additional surcharge for an English-speaking nanny, but this was not accurately represented. The nanny assigned could only communicate in very basic English, which led to repeated misunderstandings and added stress during an already vulnerable time.
While the nanny herself was competent in baby care, the mismatch between what was promised and what was delivered, combined with weak communication and quality control, made this an experience we would not recommend.
For a service positioned as premium and supportive during one of the most critical periods of parenthood, we expected far better transparency, follow-through, and accountability.
Communication was a major issue throughout our engagement — responses were often slow or absent, which was extremely stressful, especially as first-time parents navigating the postpartum period.
Several benefits were highlighted during the sales process, particularly the promised partnership with Thomson Medical (including ward upgrade and antenatal classes). Several benefits were highlighted during the sales process, particularly a supposed partnership with Thomson Medical (including ward upgrades and antenatal classes). However, these benefits were never clearly confirmed, and we had to chase the team repeatedly over several months for clarity — right up to two weeks before my delivery. Ultimately, we did not utilise any ward-related benefit, and while we were eventually reimbursed for an antenatal class of our own choosing, the lack of transparency and follow-through made the entire pre-birth experience extremely frustrating and stressful.
We also paid an additional surcharge for an English-speaking nanny, but this was not accurately represented. The nanny assigned could only communicate in very basic English, which led to repeated misunderstandings and added stress during an already vulnerable time.
While the nanny herself was competent in baby care, the mismatch between what was promised and what was delivered, combined with weak communication and quality control, made this an experience we would not recommend.
For a service positioned as premium and supportive during one of the most critical periods of parenthood, we expected far better transparency, follow-through, and accountability.
Nicolelimmy
New Member
Same. I had a terrible experience with Nannymoon. I will also post the following on Google review to share my experience with other mummies so that they will not go through what I have experienced.
We engaged Nannymoon expecting professional and reliable support, but our experience turned out to be extremely disappointing.
Firstly, the agency appears to have no proper standards in ensuring that their nannies are medically fit for work. Our first nanny had a persistent cough with phlegm but firmly denied being unwell. Over the next few days, her condition worsened and she developed flu symptoms. She eventually admitted that she was sick and unable to continue the job.
Secondly, there seem to be no proper vetting standards to ensure that the nannies are physically fit for the role. The second nanny sent to us by Nanny Moon was elderly and had a leg condition that caused her to limp. More concerning was the way she handled our baby. We raised serious safety concerns regarding her handling of our newborn, including inadequate neck support (which resulted in our baby’s head whipping back and forth), delayed responses at night when the baby cried, and physical limitations that affected her ability to safely perform basic duties. However, after we shared our concerns (supported by video recordings), Joel (the founder of the agency) did not address the issues. To date, our messages have been ignored. The matter was eventually deflected by another staff member who offered yet another nanny replacement, without addressing the root concerns or taking accountability.
Thirdly, there is a clause in the contract that is heavily disadvantageous to clients. After this, we wanted to cancel the service but were told our $1,428 deposit would be forfeited and we would still need to pay $1,457 for days already used, leaving us with little real choice but to continue.
The repeated replacement of nannies not only added to our physical and emotional load, but it also became apparent that there is no aligned or standardized training across the agency’s nannies. We received conflicting advice on food, baby handling, and daily care practices from different nannies, which caused unnecessary confusion and distress at a time when clear and consistent guidance is especially important for first-time parents.
We are also concerned about how Nanny Moon obtains its high Google review ratings. During the last few days of service, the nanny requested that we leave a 5-star review so that the agency would pay for her transport to and from Malaysia and provide her with additional cash incentives. Because this request was made while she was still staying in our home and caring for our newborn, we felt pressured to comply. We also did not want her to lose the transport benefit.
Overall, this experience added to our physical and emotional burden rather than easing it. We are deeply disappointed by the agency’s lack of accountability, inconsistent standards, and poor communication.
We engaged Nannymoon expecting professional and reliable support, but our experience turned out to be extremely disappointing.
Firstly, the agency appears to have no proper standards in ensuring that their nannies are medically fit for work. Our first nanny had a persistent cough with phlegm but firmly denied being unwell. Over the next few days, her condition worsened and she developed flu symptoms. She eventually admitted that she was sick and unable to continue the job.
Secondly, there seem to be no proper vetting standards to ensure that the nannies are physically fit for the role. The second nanny sent to us by Nanny Moon was elderly and had a leg condition that caused her to limp. More concerning was the way she handled our baby. We raised serious safety concerns regarding her handling of our newborn, including inadequate neck support (which resulted in our baby’s head whipping back and forth), delayed responses at night when the baby cried, and physical limitations that affected her ability to safely perform basic duties. However, after we shared our concerns (supported by video recordings), Joel (the founder of the agency) did not address the issues. To date, our messages have been ignored. The matter was eventually deflected by another staff member who offered yet another nanny replacement, without addressing the root concerns or taking accountability.
Thirdly, there is a clause in the contract that is heavily disadvantageous to clients. After this, we wanted to cancel the service but were told our $1,428 deposit would be forfeited and we would still need to pay $1,457 for days already used, leaving us with little real choice but to continue.
The repeated replacement of nannies not only added to our physical and emotional load, but it also became apparent that there is no aligned or standardized training across the agency’s nannies. We received conflicting advice on food, baby handling, and daily care practices from different nannies, which caused unnecessary confusion and distress at a time when clear and consistent guidance is especially important for first-time parents.
We are also concerned about how Nanny Moon obtains its high Google review ratings. During the last few days of service, the nanny requested that we leave a 5-star review so that the agency would pay for her transport to and from Malaysia and provide her with additional cash incentives. Because this request was made while she was still staying in our home and caring for our newborn, we felt pressured to comply. We also did not want her to lose the transport benefit.
Overall, this experience added to our physical and emotional burden rather than easing it. We are deeply disappointed by the agency’s lack of accountability, inconsistent standards, and poor communication.
I’m so sorry this happened to you too! We were also “stuck” with the replacement nanny because of the deposit clause and had no choice but to continue (we would have ended up paying that amount for just 3 days of work since our baby was hospitalised for 2 days). It was super traumatising.
Joel was super responsive at the start but once the issues started he disappeared and pawned the responsibility off to another staff to reply. It was a pain to constantly keep chasing to no avail.
We also faced the same pressure about giving good reviews so that she could get a “raise” - but we declined.
Nicolelimmy
New Member
Yes it is awful that we have to go through this especially as first time parents navigating this new journey. It must be overwhelming for you too. I am unsure of the cancellation policies for other agencies, but Nannymoon policy is indeed disadvantageous to us.
You’re so brave to decline, I did what she requested as she reminded me repeatedly. I deleted the good review once the nanny left.
I highly encourage others to consider the more established agencies instead of Nannymoon.