Josephine, no cos i bought one with auto-shift. I put cold water, The slowcooker auto switch to HIGH to boil. Then after it boil a while, the slowcooker turn to slow cooking, so its slowly cook till rice in the morning, i stir, it will become more soft.
Shokel, u test it again not in the rush lah, u put in HOT water, and turn it to high for 1 hr.