new system to tackle the problem of wayward maids
I AM writing in response to numerous letters regarding treatment of maids in Singapore.
I worked for a maid agency for two years in the past. During those days, I encountered complaints against maids from employers every day. They ranged from telling lies, refusing to take instructions, being lazy, using the employer's phone without permission, to serious matters like stealing, bringing in strangers without permission and sneaking out of the house in the middle of night.
Some maids steal household items stocked at home and sell to sundry shops nearby. Some sneak out to do prostitution at weekday nights and sleep during the day, frustrating employers. Some work as hostesses on Sundays and rest on Mondays.
In my agency, we made it a point to hand over our 24-hour hotline number so that they can call us when they are in trouble. Most of the calls were about nagging employers. There were few complaints about heavy workload. We did not receive any complaints about physical abuse. There was just one case of a male employer trying to seduce the maid. We transferred the maid amicably.
I have been employing maids for 14 years. I treat them with dignity and respect, taking care of their needs more than the law specifies. They work happily in my house initially. But when they have friends, they change. They are on the phone or writing letters most of time, and refuse to attend to children and the old mother when they call. They learn to talk back, tell lies and find short cuts to do work as time passes. This made me change maids every two years.
When I face such problems with my maids, I share them with my family members, and one or some of us explain to them why they are not supposed to do such things, and tell them to correct their behaviour. I imagine how it is if one family member must take all the burden of dealing with maids without adequate knowledge, skill and time in doing so.
And worse still, if agents fail to help. Out of frustration, employers may become abusive.
We need to come up with a system in dealing with present maids problems. First, more has to be done to educate and help employers. Many employers do not know how to deal with problems with maids appropriately.
Employers are busy people and may not have time to sit down and read the booklet from MOM. The only time they may sit down is when they choose maids at the agency's office.
Therefore, equipping agencies with legal knowledge and communication skills, and making them educate the employers may be one way. Or, just as maids sit for tests before getting their work permit, employers may be made to sit for tests on ethics, responsibilities, law, communication skill, et cetera.
As for the maids, they need to receive more training in work skills and work attitudes. Language skill is also important. We see more Indonesian maids than Filipino maids being abused. One reason is the lack of communication skills.
All complaints from both employers and maids, however small, should be reported to MOM. The ministry may set up a page on its website for employers and agency to write in about their woes with maids.
Maids can use the telephone number given to them. And a committee may review all the cases once a month, and provide feedback to MOM, ICA, embassies and maid agencies.
Angie Kiyomi Nishi (Mdm)