Hi mummies,
I wanted to share my bad experience with Gymboree Harbourfront. I signed up a play&music package in May for my son when he was 10 mth old then. i was told there isnt any time limit to complete the package and hence, i signed up for it as my son seemed to enjoy the trial class.
Since then we have been going for the class averaging abt 2-3 times a month as we were bored by the repetitive activities during the classes. and also sometimes my son fell sick too.
Today, we went to a higher level class as my son is already 16mth old. i was approached by a lady at the counter half way thru the class and told me that i have 1 remaining lesson left after today's class. Hence, i checked thru my records after the class and realized i shld have 2 lessons more to go. So i asked the lady check for me and she took her own sweet time to check and when she realised that she made a mistake, she didnt apologise to me and continue to tell me that i need to finish the 2 remaining lessons within the next 2 weeks. When i told her that this wasnt pointed out to me and she took out the registration form and pointed out to one of the clauses that mention 'make-up class has to be completed within the registered period' ?!?!?! then i continued to say that doesnt mean anything on the time frame to complete my package. Moreover i will be traveling next week so i requested for Nov to complete my package. To make matter worse, she said cannot. have to complete within next 2 weeks. if we are traveling, we have to show passport proof or if the child is sick, we hv to show MC!!!
This is really ridiculous to me. Firstly they counted my attendance wrongly, no apology. Then the miscommunication on the time frame to complete the lessons also no apology and went on to insist that i hv to complete the 2 remaining lessons within the next 2 weeks and dun even allow room for negotiation.
Lastly, when i said i will not bring my son back there anymore and she cant be bothered abt it!!!
To be frank, my son doesnt seem to learn anything much other than his motor skills. Come to think abt it, it's really a waste of time and money!!