a few weeks before, there was a booth in jurong point which is promoting NYSS, the sale person put in so much good words that, it's affordable for 2 trials @ $30. The sale person also state that unlike other salons, they will not hard-sell products to customers. Thus, i bought a voucher for the experience.
what came next was a disaster. i was told that i will have a 2h30mins facial treatment. however, for the whole hour, i was in a room, listening to the consultant of how serious my complexion can get, and showing me all those GOOD testimonials from those with super bad acne problem. while she was showing me those pictures, i was thinking like " i am not even sure they didnt put on makeup or other things." through out the "treatment" of asking me to sign up the package, she even encourage me to use credit card to pay first. was so damn annoyed when i told them i m not working at all.
anyway, after an hour of persuading me, i gave in, because firstly, if this will benefit me, why not give it a try. and secondly, i was in a hurry. i wanted them to start immediately.
i remember very clearly the steps of the treatment because, i had learn it before. i got a certificate but i did not tell them. the whole facial treatment lasted less than 2 hours, maybe around 1 hour 20 mins? and most of the time, i was lying there with a mask on. half way through the facial treatment, she showed me the differences between my left and right side of the face, which one has got the massage and whatever product on it, while the other side is only been cleansed. she insisted that there is a GREAT difference, but seriously speaking, i cant tell the difference. my complexion was not problematic with acne or large pores, my only concern is i have very sensitive skin.
the very next day of the treatment, i notice slight rashes, but i thought i would give it a few days to settle. because i know they will tell me it's normal to have "breakout" after the facial treatment. within the next 5 days, i went down to seek for a refund as my rashes WORSEN!! once again, the consultant told me it's a breakout after the extraction. =.= i rmb so clearly that the only place she extract is the noise and a pimple which seldom occur on the lip area. because it was really painful. how could i not know the feeling of extraction?
they even asked how sure i am that is their products which cause me this reaction, i rebutted back that i wanted to go down to see a doctor or National Skin Centre but it was the consultant who ask me to go directly to NYSS first. i then notice that's a 5 day cooling off period stated in their policy. it was exactly on the 5th day which i went down. and the manager told me it's over the cooling off period. once again, i rebutted that i wanted to go down on the 4th day but the consultant is not working and ask me to go down the next day instead.
i told the manager if not for the hard-sell, i would not even sign up for this package at all. the manager then says that they DID NOT use GUNS OR KNIFES at me to force me to sign the package, how is this even hard sell? moreover, to get the refund, i have to sign the terms and conditions which state that they will not be liable for any damages of the treatment and i shall not say a word to tarnish their reputation. obviously, i got NO OTHER CHOICE but to sign in order to get the refund. i kind of know that this contract will not be valid, simply because it's unfair to the one of the party.
this is my personal experience of NYSS. whatever i said are of truth and fairness. i did not add in anything which is fake to tarnish their reputation or whatsoever.
seriously, with this kind of lousy service, i will never go back there anymore. i heard that london weight management and yun nam are of the same company, which focus on hard selling. anyway,i have went to the doctor about the rashes and he had confirm that i am having an allergy reaction. i m still on medication due to their so called ONE TIME EFFECTIVE facial treatment.
i am still waiting for their refund back to me after calling them several times without any news.
just blame myself on my suayness for the rashes. all i want is the refund now. i am not even asking them for my medical bills.
i have already checked with CASE that i am able to lodge a complaint about this incident. CASE advise me to go down to them with all the documents which i signed. thus, i called up NYSS to ask for all the documents including the document to get the refund.
my consultant kinda refuse to give me and tell me that if i report to CASE, my refund will be void. seriously, if reporting to CASE can bring in awareness for ladies which are been hard-sell by them (thou not by GUNS AND KNIFES pointing at you), i dont mind losing that money. i am just very disappointed with their services and attitude, and thus, demanding for the refund. might as well donate to charity rather than to them.