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Dear CaptainJ, Thank you for you sharing your feedback and we are sorry to hear about your grievances. We value your feedback as they will help us improve our services. We have acknowledged your feedback, apologized to you and have also addressed some of your concerns in our efforts to support...

Lyvee, may your family is in good health. Thank you for sharing the attachment as it confirms what we have mentioned in previous post. To us, the t&c is not met, and rightfully, refund cannot be processed. But we would like to refund you only out of goodwill. However, when a kind offer is...

Hi Lyvee, tried to pm you but didnt get a reply. It is a misunderstanding because firstly, we are looking at things in different ways, and both sides felt justified. On our side, we were trying to ensure terms and conditions were met and fair to all, while you felt another way. It is something...

Rest assured the reviews are genuine from our own parents, who some we have asked to share their experiences since they have shared how their kids have enjoyed coming to the lessons or how they have benefitted from the program with us. We wanted parents to hear from the experiences of true...

Hi Lyvee, apologies as we did not check the forum, until a parent alerted us today. Wanted to sincerely apologize for the anguish we may have caused :(. We had twice emailed you in 2016 to ask to speak to you and to apologize to you, but only your husband had replied. Our intention was to wait...

Hi we have realized that and has made the necessary change. Thank you.

Thank you for your feedback. We are sorry to hear about your experience and will look into the matters raised on our end to serve our customers better in our mission to nurture our heroes of tomorrow. Thank you.

Hi Mummy, we have checked and only saw 'Livia' who is the mummy's name, akin to her nick here Lyvee. Child's name is W. Kindly let us know so we can make the amends as we also dont wish for that. Thank you. Sorry Lyvee (W's mom) if this matter is being brought up again. It has been 3 years. We...

Hi Asdmomma, just to clarify the misunderstanding. We will never drag the child's name into it :). it is the mummy's name and not the child. We listed child's name as W and will never be using his full name as we are also sensitive about it. Mummy's nick is Lyvee = Livia. Hope it clarifies...

Hi Lyvee It's One month notice* in writing for deposit to be refunded, as expressed multiple times in our email and phone conversations and as you yourself had brought up as stated in the receipt and in the programme sheet. Perhaps you might be unclear of what is meant by one month notice...

Dear W's mummy, Livia Thank you for your feedback. Thanks to a kind mummy of a student from our school who shared about the update in this group. Just to share some facts first. Your session ended on 25th July, and we called you on the 8th of July to ask if you would like to continue for the...