I have just asked the nanny from PEM Confinement Nanny Agency to leave. Her name is Zhang Qiu Zhen.
I am utterly disappointed with the services provided both from this nanny and the company, .
1. She has been given the master bedroom, together with my newborn. One night, by chance, my MIL went into the room and saw my baby being placed on the head rest of the couch-liked bed with his head not supported! The head rest of the couch is about 45 degree slanted. And the nanny was sleeping just beside my baby. My baby's head was about 40 degree slanted since newborn's neck is not strong to support at this moment, with his body slightly curled up! This is so ridiculous and unacceptable! My MIL asked her to put him back to the play pen but she didn't. I went up and carry my baby into the play pen. When being questioned, she explained that she was too tired then. I wasn't able to sleep the well since then.
2. She cooked the 'confinement dishes' to her own likings. In order to share the 'confinement dishes' with me, she added the cooking oil instead of the seasame oil. This is so that the dishes would not be too heaty and therefore she could eat. By doing this, she was being very dishonest. We asked her to cook with ginger but she did it with minimal. Fortunately, my MIL caught her. She never shared the confinement dishes with me since then.
3. Since I am breast-feeding, I have requested to have the electric breast pump to be washed after I have expressed at 11PM. I have told her that she could wash any time in the middle of the night when baby is up for milk. This is so that I would be able to express at 5am. She rejected stating that her time is not fixed. I did not want to make it too awkward and therefore would drag the time to express milk around 8am after the pump has been washed.
4. We have bought the herbs for bathing. She boiled the packet of herbs with only about 500ml, left it cool to cold and asked me to add the heater water, whenever I am ready to bathe. We told her that the packet of herbs should be boiled repeatedly till about half the bucket. She insisted her way despite telling her. My MIL ended up doing the bath herbs for me.
We had given her privacy (having a room of her own, with the baby), given her ample time to rest in the noon and evening but she would just be on her handphone. Aside of the 3 meals, we provided her tea breaks with milo, biscuits, breads and any cold drinks she could find in the fridge.
Are the nannies from PEM Confinement Nanny Agency trained? Do you consider the happenings above as trained???
I have contacted Jason Phua, the nanny's manager and have spoken to him. Although I have told him the above, he said that he wasn't able to advise me since he's from the back end, meaning doing on the administrative part. He could only provide me with a replacement. I have tried to call and text this number, 91616511 but to no avail. This is the person who text me to inform him upon delivery.
I have paid a total of $600 (deposit)+ $300 (herbs)+ $608 (pro-rated 11 days of services)+ $200 (recommendation fees)= $1708 for this lousy services.
Well, I do agree that it still depends on your luck on who the nanny is, but better to be safe than sorry; never choose PEM Confinement Nanny Agency as any of your choice.