hi MTBs...
Let me briefly describe what happened.
There was one afternoon during my 5days stay that my baby was brought to me for breastfeeding by the LC.
My husband was looking at the feeding chart hanging at his cot, and was shocked to see that another woman's patient label was affixed over my label on the chart. It wasn't just on the first page, but also on the next page.
So technically it was possible that my baby was pushed out to another woman patient!! Why do i say it was possible? Because when my baby was pushed to me, I wasn't shown the tags attached to his legs since he remained swaddled up. None of the LC or nurses bothered to un-swaddle him to verify the tags with me (although technically we can recognize our own baby's face). So the only form of ID that the baby has while in nursery, is the patient label on the chart, which in my case, was of another woman.
When we confronted the nurses at the nursery, they couldn't give us a good answer, and they told us to give them some time to sort it out. It wasn't until at least 30 mins later that my furious husband decided to stomp to get a satisfactory answer that we were told that that mistake was caused by a 'new' nurse on duty. Is that answer satisfactory? Will the 'new' nurse be able to compensate me in any way should any harm be done to my baby?
Some management came much later to offer her apologies for the cock-up. Me and my husband felt that since our baby will still be in their nursery till we get discharged, we should not blow up the matter then. We told them that such mistakes are not acceptable, and that they should ensure that safeguards are in place to prevent them.
My major gripes with GE, is that, how the hell was this allowed to happened???
1) The 'new' nurse affixed another patient's label over mine, when both our names are totally different. I can understand if names are somewhat similar, but this is not the case.
2) At least two staffs handled my baby before he was passed to me. First, the 'new' nurse, and second, the LC who pushed the cot into my ward. Two staffs did not spot the mistake, but it takes my husband to do it?
I have since written in to lodge a complain with GE, and is still in the midst of exchanges on this unpleasant experience.