mumagain
Member
I would like to express my appreciation to Mr. Alex who I spoke to earlier today.
I had a close to 20 years old windows grill panel in my kitchen fell off. Called a few windows grill companies, 2 replied not interested to repair due to troublesome and 1 straight away quoted me a new set of grills saying better to replace than repair.
I continued my search and chanced upon this thread. So, I called to check on Alex service. Instead of giving me a straight forward answer like how others did, he first asked me to send him pictures of the grills which I did. Within minutes, he called back not to quote me but to guide me how to do an easy fix by myself!
Now, this is call GOOD SERVICE! Being so helpful, patience and going an extra mile to help the customer who is in need of help even though he knew he is not earning a single cent from me!
Awesome service! A big thumbs up! I will come back to you if I need your service again or refer you to others!
Sincerely wish you good business everyday, Alex!
I had a close to 20 years old windows grill panel in my kitchen fell off. Called a few windows grill companies, 2 replied not interested to repair due to troublesome and 1 straight away quoted me a new set of grills saying better to replace than repair.
I continued my search and chanced upon this thread. So, I called to check on Alex service. Instead of giving me a straight forward answer like how others did, he first asked me to send him pictures of the grills which I did. Within minutes, he called back not to quote me but to guide me how to do an easy fix by myself!
Now, this is call GOOD SERVICE! Being so helpful, patience and going an extra mile to help the customer who is in need of help even though he knew he is not earning a single cent from me!
Awesome service! A big thumbs up! I will come back to you if I need your service again or refer you to others!
Sincerely wish you good business everyday, Alex!