Unhappy experience with Natal Essential confinement food catering

blissgal

Member
Unhappy experience with Natal Essential confinement food catering.
1. I made my order online for 28 Days lunch with natal essential on 16 May 2015.
2. They responded to my order via email stating "Kindly pls make full payment of $875.26 on 17th May before 3pm to have the trial meal on 18th May."
3. I make my payment on 16 May 2015 thinking that I would enjoy one trial + 28 lunch that I have ordered.
4. On the 28th day of catering services, I was informed that this was the ...last day of catering. I called up their hotline for enquiry and they state that they don't provide trial meal at all. All their trial meal have to be paid for.

If there is no trial meal at all, I think they should reply my order stating "to have the MEAL on 18th May." instead of "to have the TRIAL MEAL on 18th May."

This could be simply just a miscommunication but definitely a bad attitude through the phone call and a no respond from their email when question does create a real bad impression and definitely leading to unhappy customer satisfactory.
 

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