Unhappy experience with Natal Essential confinement food catering

blissgal

Member
Unhappy experience with Natal Essential confinement food catering.
1. I made my order online for 28 Days lunch with natal essential on 16 May 2015.
2. They responded to my order via email stating "Kindly pls make full payment of $875.26 on 17th May before 3pm to have the trial meal on 18th May."
3. I make my payment on 16 May 2015 thinking that I would enjoy one trial + 28 lunch that I have ordered.
4. On the 28th day of catering services, I was informed that this was the ...last day of catering. I called up their hotline for enquiry and they state that they don't provide trial meal at all. All their trial meal have to be paid for.

If there is no trial meal at all, I think they should reply my order stating "to have the MEAL on 18th May." instead of "to have the TRIAL MEAL on 18th May."

This could be simply just a miscommunication but definitely a bad attitude through the phone call and a no respond from their email when question does create a real bad impression and definitely leading to unhappy customer satisfactory.
 
Me too! Their service really sucks. I ordered my trial meal and asked them for vegetarians meals. They replied my email says that their kitchen is not certified vegetarian kitchen. I replied : it's ok since I am not pure vegetarian, as long as no meat will do. No reply from them after that. So, I assumed they will cook simple vegetables for me trial meal, and I made payment.

One day before my trial meal delivery then they called me said that they can't do vegetarian meal for me. They can't cook meals without meat.

Why they don't simply reject my order in the first place? They really made me so confused. They lady who called sounds quite rude. I don't like this company and I will not recommend them to anyone.
 
Unhappy experience with Natal Essential confinement food catering.
1. I made my order online for 28 Days lunch with natal essential on 16 May 2015.
2. They responded to my order via email stating "Kindly pls make full payment of $875.26 on 17th May before 3pm to have the trial meal on 18th May."
3. I make my payment on 16 May 2015 thinking that I would enjoy one trial + 28 lunch that I have ordered.
4. On the 28th day of catering services, I was informed that this was the ...last day of catering. I called up their hotline for enquiry and they state that they don't provide trial meal at all. All their trial meal have to be paid for.

If there is no trial meal at all, I think they should reply my order stating "to have the MEAL on 18th May." instead of "to have the TRIAL MEAL on 18th May."

This could be simply just a miscommunication but definitely a bad attitude through the phone call and a no respond from their email when question does create a real bad impression and definitely leading to unhappy customer satisfactory.


Hi,

How do you make a new post? I am new and same as you, am having a terrible experience with Natal Essential which I would like to share with other mum. Thanks to advise.
 

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