Hi mommies,
I delivered on July 12 this year, at East Shore.
One major complain I have is the unprofessional service provided by the night shift staff. Although technically I can't say "staff" because I only came across 2 nurses who were extremely rude, whereas the others were all very nice and friendly.
On my first night, being a first time mother I really didn't know the proper way of breastfeeding, and thus I pressed the "PRESS FOR ASSISTANCE" button every time I needed help (I would say max 3 times per nite!). Instead of getting help, what I got was a ten-fold face and attitude. All I did was press the button, as soon as they opened the door, they were already giving me attitude, and I haven't even asked them to help me just yet. One of the nurses even pushed the baby 'cart' so roughly it bumped into the door!
All in all, these two nurses really should sit back and review their attitude, considering their profession as nurses, they really should make sure all patients (especially mothers who just went through labor!) are getting the best attitude ever.
On our last day just before leaving the hospital, we were asked by the customer service officer how our stay was during the 3 days. I was very tempted to report this case with specific names to her, but my husband stopped me. He did express his disappoinment (and described what happened) but refused to mention these nurses' names. Until today I still think I should have revealed the names.
I'm planning to have a second baby already and I definitely will not go back to this hospital (despite the fact that it's only a few minutes drive from my house).
As far as food goes (confinement and non conf.), I would say it's alright.
