Hi, I so totally know how u feel... My boy's face also got scratched.. it was very very bad and I was super duper upset then...
Seen a pd and he recommend this cream called "Centellase". Just apply a bit on the affected area.. Just A BIT ok? That time I applied quite a lot cos I thought the more the better, but it seems like this cream is quite strong and my boy's wound became quite red after tt... My hubby scolded me and say this is not SKII.. you may want to check with your pd if this cream is suitable for your kid though..
However, just to make u feel better, they do recover.. just that it takes time.. My boy was scratched in sep 2011.. now, I don't really notice the scar anymore.. maybe it is still there if I look for it closely.. but not obvious le.. Take care and don't feel too upset ok? Hugz...