Things like this happens... at premium hospitals too. Mine own experience was not exactly pleasant but thankfully, there were more nurses/doctors/cleaners/security guards who saved the day.
There was this one nurse who 'spoilt my day', she was known as nurse Daphne:
1. she commented my water (from the water bag) smelt horrible. While I had never smelt another ladies 'water' and I agreed the smell was more a stench than an aroma, I thought she as a 'professional' should have behaved better.
2. she administered the enamea (what is it? the solution they inserted into the anus to clear our bowels in preparation for labour?)and told me to go to the toilet 'to shit' (yes, that's her exact words). I knew from my friends that I had to 'clear the system' otherwise, there might be 'leftover' coming out during the birth process. I didn't want such embarrassment, so I tried my best to clear. She began knocking at the door like she needed the toilet bowl after a few minutes. I kept saying wait and half wondered if she would break in hahahah... THen she shouted,'nobody took that long like you.'
3. She said some nasty things just before my labour. I would have shot my mouth off if not for the fact that my life and my baby's life were in their hands and I depended on them to bring my baby safely to this world. Call me stuperstitious if you like, but I think being sensitive to the expectant mum's feelings is very important, especially from a service provider. I told her off by saying,' if you cant say anything nice, please shut up.' There was another nurse (let's call her nurse b) in the room as I said it and the whole atmosphere was really tense.
The snr mid wife attending to me got wind of this and immediately came into my ward to check the situation. But she didn't say anything so I thought she was just doing her rounds. She told me after my birth that nurse b told her about this espisode. Snr mid wife didn't know if she shd believe it (that Nurse daphne could be that tactless) or that I was a difficult expecting lady (I was housed in their premium delivery suite and usually the rich or famous use that suite. But me is neither hahahah). But when she saw how quiet I was (no complaint, no demand), although obviously in pain and discomfort, she immediately ordered a change of personel so that nurse daphne would not be involved in my case anymore.
All in, I think the rest of the team saved the day. THe aneasthetist stayed around for more than 24 hours just to make sure I was ok. The rest of the nurses who attended to me adn the snr mid wife popped by to visit me and my child during my stay in that hospital. Despite all, to this day, I am grateful for their kindness and help. All in, Premium or public hospitals, there bound to be the good and the bad. We can only pray hard for good luck and great professionals will be there to help us during our delivery.