I m writing as a first time sharing our experience on PEM CL 丽君 LI JUN Tan Lih Kun(#1002) 31 Oct to 22 Nov 2016. (Pardon for poor grammars or English sentences)
Some backgrounds
We, newly wedded in 2015, stayed alone without our parents, so basically we managed our our cooking and housework. We did not want our parents to go through the taking care of baby process again hence decline help from them. Baby was born end Oct 2016.
Service engaged with PEM
1) Confinement service
2) Herbal package
3) Post Natal Massage
There are certain issues that we are unhappy about, but will not go into too much details.
1) Attention to baby, 9/10 (but too much carrying, every time baby cry, she will carry him immediately)
2) Cooking 4/10, too much usage of salt
3) Cleaning 2/10, I have to re-wash all my plates, woks, utensils again, vacuum the floor myself and have to keep wipe my cabinets after her cooking, with oily stains.
4) Deteriorated my stove and knifes 5/10, I only bought my stove 1 year plus ago, now the metal stove grill has changed color from dark grey to light grey with roughness texture on it. My knifes are dented with uneven marks.
Despite all the above, we are still able to close one eye as my focus is on my baby and wife.
Now, I m going to share on the issue that why we terminate the CL.
This the issues started only last Tuesday on 22 Nov 2016.
My wife went through C-Sec, hence the massage was rescheduled to a later date in view to allow the wound to be recover properly.
21 Nov 2016
The first session of the massage was done in my spare room,(door close) I was on leave on Monday but work from home.
22 Nov 2016
I m back to work, as per norm.
The CL entered our master bedroom on 22nd November and opened up my bedside drawer without permission, and most importantly it happened when no one else was in the room. My wife was having her post natal massage done in the other room, and was required to returned to the master bed room to get another towel. If not she would not have caught the CL red handed opening the drawers. And we cannot imagine what could have happened if she wasn't caught then.
When confronted, the CL excuse was that her ears were itchy and was desperately looking for cotton bud.
I can close an eye that she entered the master bedroom, since she has to help my wife , and may be required to enter the master bedroom at times.
However would anyone of you open the drawers of your boss's bedroom to look for things without permission, and without her in the room?
Especially when she know the chances of her catching in action is slim as my wife was having her post natal massage done, and won't be around till an hour later. Would not anyone be angry even if our best friend do that to us, let alone a helper that we barely know.
Frankly, even if we give her the benefits of doubts that CL had a bad itch, and was really looking for cotton bud, is it right for her to search my bedroom for it? And even if the cotton bud is in my drawer, which is a NO, is it right for her to take without asking? It doesn't matter what contents, be it diamonds or cotton buds, that she was looking for; the fact is, it is definitely not right for her to open up the drawer of someone else's bedroom to look for things.
Even though nothing was lost, we were very upset to hear that PEM expect us to accept the reason that the CL's ear was itchy and was searching for cotton bud, and hence to resolve the issue without further explanation, or rendering us assistance.
It is also meaningless that PEM advice us to inspect her luggage as it was fortunate enough that my wife happened to step in the bedroom at the right time to intercept any valuables stolen.
We no longer can trust her and decided to terminate her service
Lastly, before the CL left our home, she said to say to my wife that if she wanted to steal, she would have done so earlier, so if there was an opportunity earlier, she would have done so?
We have emailed in to PEM for a explanation but none of the customer service acknowledge or reply.
Once again, please do think many times before engaging PEM services.