Hey all, I had a super bad experience with Liang Food Catering for my baby's 1 year party. The setup time was supposed to be 11.30am but they only setup at 1.30pm, leaving my guests hungry..
Below is my email complaint to them and they revert telling me that it's 1 of their staff fault and blame it on their staff. sigh.
To: The management of Liang Food Catering
This serves as a formal complaint to Liang Food Catering for the bad and terrible service rendered on 22 Oct (Sat). Based on the feedback from the forum, I have selected you as a caterer.
As per our contract (Invoice No: 3936-11), it was clearly stated that the arrival time (around) is 11.30AM. My guests are arriving at 12.00PM.
At 11.36AM, I received a phone call from 9772 0173 telling me that he is not coming and he is getting someone to come from the office. I got a shock when I heard that and I asked him who will be bringing the catering down to me, he said someone will call me.
At 11.55AM, I tried calling 9772 0173 and he did not pick up my phone. I tried calling the office line 6446 1491 and 6446 2049 and couldn't reach through. There was no one I can ask, I don't even know if the catering is coming.
At 12.05PM, I received a phone call from 9758 2490, the person told me someone is coming to collect the food. My guests are already here and I received this kind of reply. I asked them not to come but your staff ignored me. So I was left to wait an had to apologize to all my guests. They also asked me which catering provides such lousy service.
At 12.30PM, I called 9758 2490 to check on my delivery status and this lady who picked up the phone call rudely told me not to call her anymore as she's not the staff who is delivering my catering. I told her I only have your contact so you need to give me a reply or a contact for me to chase.
At 12.55PM, I received a phone call from 8333 2627 who told me they are arriving in 5 mins time.
My guests have to watch them setup the catering (with the noises) and they completed the setup at 1.30pm. Moreover, the food that was delivered was cold.
Half of my guests left and I had to order pizza for my guests amounting to $100. And also the traumatic experience I faced during the conversations with your staff.
