I tried to purchase a product from LAZADA.SG website and paid for it through its payment gateway system called “HelloPay”. Its pay system had some connection problems and the transactions did not go through TWICE with no follow-up instructions. But on the next following day of 26th September 2016, my bank account was deducted of S$51.40 for two failed transactions of $25.70 each. I notified Lazada and Hellopay of this transactional error, and provided personal information and documents as proof to faciliate the refund process. Having interacted with as many as 5-7 customer representatives, they basically say the same thing, and they have acknowledged to refund the money as evidenced from the emails exchanged, and one staff of Hellopay showed me proof that they have transferred the refund into my bank account, but it turned out to be false even though the contents in the proof document seemed to have effected the transfer. However, no money transfer had been made. Please do not purchase from these establishments as they do not refund monies if their pay systems fail. Wonder if this is their modus operandi.