karenewtan
Member
very upset with this shop that sells electronics and electrical appliances at Jalan Kayu,
HORRIBLE AFTERSALES SERVICE ! if you get a defective product after buying from UNILITE, they just don't care and shift the blame to the manufacturer without even trying to help or provide any advice !
I bought a KDK ceiling fan from UNILITE for $460 and after installation, motor had a humming noise (very clearly was a manufacturer defect), called UNILITE up and the man who picked up the phone says he didn't sell it to us then say get someone to call me back. Waited for several hours, no one called, I called back & this time it was a lady on the phone who was SUPER RUDE, she asked me if I expect them to drop everything and call me now, left me whilst I was still speaking to talk to someone else, came back to the line & rudely exclaimed that someone will call me back & hung up! I waited until the next day, no one called.
Actually, I bought another new kdk unit at another store and installed it and it was fine (no motor humming) and I didn't even ask UNILITE if I could return or exchange it. I told that UNILITE lady that I bought another unit from another store and it worked but their (UNILITE) unit is defective and I just wanted to know what is the shop's policy for defective item & see what they can do about this.
My husband called UNILITE the next day after I told him they didn't call back (when they say they would TWICE) and this is his experience,
Very rude. I call them, the person who sold me pick up.
Tell me it is KDK problem, I need to go KDK and settle with them. Then hang up when I have not finish talking.
HORRIBLE AFTERSALES SERVICE ! if you get a defective product after buying from UNILITE, they just don't care and shift the blame to the manufacturer without even trying to help or provide any advice !
I bought a KDK ceiling fan from UNILITE for $460 and after installation, motor had a humming noise (very clearly was a manufacturer defect), called UNILITE up and the man who picked up the phone says he didn't sell it to us then say get someone to call me back. Waited for several hours, no one called, I called back & this time it was a lady on the phone who was SUPER RUDE, she asked me if I expect them to drop everything and call me now, left me whilst I was still speaking to talk to someone else, came back to the line & rudely exclaimed that someone will call me back & hung up! I waited until the next day, no one called.
Actually, I bought another new kdk unit at another store and installed it and it was fine (no motor humming) and I didn't even ask UNILITE if I could return or exchange it. I told that UNILITE lady that I bought another unit from another store and it worked but their (UNILITE) unit is defective and I just wanted to know what is the shop's policy for defective item & see what they can do about this.
My husband called UNILITE the next day after I told him they didn't call back (when they say they would TWICE) and this is his experience,
Very rude. I call them, the person who sold me pick up.
Tell me it is KDK problem, I need to go KDK and settle with them. Then hang up when I have not finish talking.
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