HI, mummies.
I was a quiet reader here till I saw Veron bad experience. Here I want share my bad experience too.
I was gave birth my no 3 in GE last Oct (2009), my previous 2 (2001) and (2003) also born in GE. Though the previous GE (before renovated) was not a nice as now, but the service is better than what I experienced recently. This time, my stay in the hospital was not as pleasant as before. from the Nursery nurse, baby doctor, and even the senior nurse. I thought I was not in the correct time or was out of luck...
I was admit on 8/10/09 and c-sec on 5pm onwards. The next day my baby doctor (different from my gynae appointed) came and tell me my baby was okay and i asked about his jaundcie level. He said not to worry and I felt at ease because i really wished baby to come home together with me on the same day. And the next day again, baby doctor (change to another doctor again) came and said baby doing well and i asked about the jaundice again...and again not to worry.
scenerio 1 : the next day again which is my discharged day and also the horror day that i won't forget at all. It was Sunday and early in the morning about 8 plus the baby doctor came (another doctor again)told me all the bull**** that baby is well and ready to be discharged. But, half an hour later the nurse came and told me diff story... she said they just took baby's blood sample to test whether he had jaundice or not and we are to be advised to wait for the report. and, it end up.. baby must be retained because the jaundice level was above the 1 that allowed.
What made me angry is because everyday the paed came and i asked about baby's jaundice..they (3 days was 3 diff baby doctor) said okay and not to worry, but why came to discharged time.. they said baby was not allowed to go home based on the blood test. and when we demand the report test (wanted to show to a relative who is a gp), they can't produced the report and even said it was only verbally report... it made my blood boil..
note: fyi, all the mothers discharged on that day (i never checked how many).. the babies all retained include mine and only 1 baby was allowed to go home together with the mum
scenario 2 : when my gynae ( dr.CW.Fong) already signed for my discharged... the senior nurse ( i didn't remember the name), gave me a discharge form to sign.. wah lau, it was not my name with my bed no. and the signature already there. It was my neighour's bed which is admit and discharged on the same day, but with the diff gynae. Lucky, I checked all the name and not blindly sign. As, I was not taking any medicine home, but my neighbour full of medicine. Can't imagine if I really signed that form and took all the medicine that I suppose not to and vice verse????
scenerio 3: my baby was discharged the next day (monday), and lots of parents were queuing outside to fetch the baby. hubby was told to settle the payment and bring up the receipt to show to the nursery nurse then they will change the baby clothes and pass to us. after my hubby show the receipt and i passed the clothes to the nurse and wait outside for almost an hour, then i asked the nurse (senior nursery nurse which had black face all the time). She just simply told me in a rude tone. Can you wait awhile as you can see there was lots of babies discharge today? I angrily told her off... I AM HERE FOR FEW HOURS AND EVERYTHING HAS BEEN SETTLED FROM THE HOSPITAL BILL AND ALMOST 1 HOUR SINCE I PASS YOU THE BABY CLOTH FOR CHANGE. UP TILL NOW, I HAVEN'T GET MY BABY. Then, she shocked and went in to check again and bring my baby out. And, the episode haven't end yet. The baby mitten was left 1 side when baby was out and told her politely to look for me whether fall inside the nursery room or not, but instead to help me and she didn't bother to check, she kept argued and denied.. afterall, i checked again and again and I am very sure that i passed her a pair but come out only 1 side in baby hand.. Furious.. i asked another nurse to help and within a minute she came out with another side of the mitten.. and that was shut her mouth of.
I really out of luck and fed up with the service this time, if not for my gynae..i won't be using the hospital service anymore..