dear all,
pls do nt buy the lucky baby jazzy steriliser, it get faulty or rusty easily.
when i tried to send it back for exchange/repair( the heating element-metal part turned rusty), they claimed tht it was misuse and they r unable to exchange. The steriliser was sent 1 mth ago to OG Albert 2/8/08 n later delivered back to their factory.they only called 1 mth later 27/8/08,n claimed they cant fixed it coz it was misuse n they were scratched made by me.
how do i know if there is anyone who created the scratches on the heating element (metal part) as the whole process back to their factory from OG shop took so long. the sale executive Zyn was v rude n refuse to do an exchange, i asked for her mgr n she said 'no mgr'. 1 hr later i called back the office n noted they have a sale mgr, Andy. Andy promised to give me a new sterilise if i submit my receipt as proof. i told him the date of receipt was Sep 07, but onli started using end jan08 when my bb was borned. he say ok, he cant repair the old steriliser, but he will give me a free one this sat 30/8/08when i come to his office. Wat a disappointmt! it was all crap! they have no intention to replace or fix it! he claimed he cant do anything since receipt showed Sep07, he thinks he can onli do the replacemt if i bought end dec07! wat nonsense! i told him clearly i bought sep07, n only started using feb08. barely 6mths, the thing turned rusty! they r unethnical!!! hw can they make lousy /rusty products for baby. later he added on n say he can repair the metal part immediately if i willing to buy a nominal charge. i asked hw much, he said $20! wat a joke!
i got the steriliser n warmer at $69. the warmer was spoilt in less than a mth, and the steriliser turned rusty barely 6 mths!!! why would i wan pay extra $@0 for a lousy replacemt of the metal part... i was so mad! waste my time n transport to go their office. it was juz one of their customer svc tactics to get consumers to PAY PAY PAY. their losuy customer service! forever changing statement pissed me real off!
dear all, pls do not buy suck lousy products for ur bb health n safety...
pls do nt buy the lucky baby jazzy steriliser, it get faulty or rusty easily.
when i tried to send it back for exchange/repair( the heating element-metal part turned rusty), they claimed tht it was misuse and they r unable to exchange. The steriliser was sent 1 mth ago to OG Albert 2/8/08 n later delivered back to their factory.they only called 1 mth later 27/8/08,n claimed they cant fixed it coz it was misuse n they were scratched made by me.
how do i know if there is anyone who created the scratches on the heating element (metal part) as the whole process back to their factory from OG shop took so long. the sale executive Zyn was v rude n refuse to do an exchange, i asked for her mgr n she said 'no mgr'. 1 hr later i called back the office n noted they have a sale mgr, Andy. Andy promised to give me a new sterilise if i submit my receipt as proof. i told him the date of receipt was Sep 07, but onli started using end jan08 when my bb was borned. he say ok, he cant repair the old steriliser, but he will give me a free one this sat 30/8/08when i come to his office. Wat a disappointmt! it was all crap! they have no intention to replace or fix it! he claimed he cant do anything since receipt showed Sep07, he thinks he can onli do the replacemt if i bought end dec07! wat nonsense! i told him clearly i bought sep07, n only started using feb08. barely 6mths, the thing turned rusty! they r unethnical!!! hw can they make lousy /rusty products for baby. later he added on n say he can repair the metal part immediately if i willing to buy a nominal charge. i asked hw much, he said $20! wat a joke!
i got the steriliser n warmer at $69. the warmer was spoilt in less than a mth, and the steriliser turned rusty barely 6 mths!!! why would i wan pay extra $@0 for a lousy replacemt of the metal part... i was so mad! waste my time n transport to go their office. it was juz one of their customer svc tactics to get consumers to PAY PAY PAY. their losuy customer service! forever changing statement pissed me real off!
dear all, pls do not buy suck lousy products for ur bb health n safety...